- What information do we collect about you?
- How will we use the information about you?
- Data Processing locations
- How long do we keep your details?
- Access to your information and correction
- Other Websites
- How to contact us
What information do we collect about you?
We collect information about you when you register with us or place an order for products or services. We also collect information when you voluntarily complete customer surveys, signup to newsletters, request product or services information, provide feedback and participate in competitions.
Personal information you give us could include your name, email address, postal address, telephone number, social media identities, website address, and any other information you voluntarily enter into contact forms or emails.
We also collect anonymous information whilst you use this website, including technical data about your browsing device, network, approximate geographic location and the pages you visit. We cannot link this information to a specific individual.
How will we use the information about you?
We use personal information about you to process your order, manage your account, send requested information and, if you agree, to email you about other products and services we think may be of interest to you. In processing your order, we may send your details to, and also use information from credit reference agencies and fraud prevention agencies.
We use anonymous information collected from the website to personalise your repeat visits and to improve the content and functionality of this website.
We will not share your information for marketing purposes unless specifically requested by you opting in to share your information. Your information will only be shared with the organisation you have opted in to sharing it with and no one else.
We would like to send you information about products and services of ours and other trading websites which may be of interest to you. If you have consented to receive marketing, you may opt out at any time.
You have a right at any time to stop us from contacting you for marketing purposes or giving your information to other trading names of HQ Homes Limited.
Data processing locations
All data processing is undertaken within the UK.
How long do we keep your details?
UK tax law requires us to keep your basic personal data for any financial transactions (name, address, contact details) for a minimum of 6 years, after which time it can be destroyed. Your information we use for marketing purposes will be kept with us until you notify us that you no longer wish to receive this information. Please contact us via the details below if you wish to have your details destroyed.
Access to your information and correction
You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email or write to us at the address below.
We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.
Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity.
Third-party services (such as site search and social media links), embedded content (such as YouTube videos and adverts) and third-party merchant links may set their own cookies. These cookies are not controlled by us therefore please refer to the third-party websites for their cookie policies.
You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However in a few cases some of our website features may not function as a result.
How to contact us
By email email@example.com.